Wellbeing Officers Levels 1 and 2 are trained to assist serving and ex-serving military clients and their dependants to connect with government and community-based services and support including;

• Providing information and/or referrals for health, rehabilitation, housing, transport, household assistance, education schemes, and other government or community services and benefits
• Providing advice and information about government services for transitioning from the military to civilian life
• Providing information and/or referrals for medical, financial, legal and police matters
• Providing information and/or referrals for funeral arrangements and bereavement assistance and;
• Other wellbeing advice and information as determined in discussion with the client.

Compensation Officers Levels 1 to 4 may according to their level of training provide advise and assist serving and ex-serving military clients and their dependants with rehabilitation and compensation claims, and represent serving and ex-serving military clients and their dependants before the Administrative Appeals Tribunal (AAT) or Veterans’ Review Board in relation to compensation and entitlement decisions. Services may include;

• Prepare and/or lodge liability, compensation and income support claims
• Prepare requests for review of DVA decisions
• Prepare appeals for review by the Veterans’ Review Board or the Administrative Appeals Tribunal
• Provide representation at hearings by the Veterans’ Review Board and Administrative Appeals Tribunal